Returns & Refund Policy

Last Updated: April 4, 2025

At The Progressive Carpenter, we are committed to providing high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, we offer a hassle-free returns and refund process to ensure a smooth experience.

1. Return Eligibility

Customers may request a return within 30 days from the delivery date if the following conditions are met:

The item is unused, unwashed, and in its original condition.
The item is returned in its original packaging with all tags, accessories, manuals, and parts.
A valid proof of purchase (order confirmation, invoice, or receipt) is provided.

Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards and store credits.
Digital downloads, software, and subscription-based products.
Perishable goods (e.g., food, flowers, plants).
Personal care items (e.g., skincare, cosmetics, hygiene products).
Custom-made, personalized, or engraved products.
Items marked "Final Sale" or "Non-Returnable" at the time of purchase.

2. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email support@theprogressivecarpenter.com with your order number and reason for return.
Our team will review your request and, if eligible, issue a Return Authorization (RA) Number.

Step 2: Prepare the Item for Return

Securely pack the item in its original packaging.
Clearly label the package with the RA Number provided.

Step 3: Ship the Return

Send your package to the return address provided in the return approval email.
Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
We strongly recommend using a trackable shipping service or purchasing shipping insurance.

3. Refund Policy

Once we receive your return, it will be inspected, and you will be notified of the refund decision.

Approved Refunds

If approved, a refund will be issued to the original payment method within 30 business days.
Processing times may vary depending on your bank or payment provider.

Partial Refunds (if applicable)

A partial refund may be granted if:

The returned item is missing components or accessories.
The item is not in its original condition or shows visible signs of use.

Non-Refundable Costs

Original shipping fees are non-refundable, except in cases where the item is defective or incorrect.

4. Exchanges

We only offer exchanges for defective, damaged, or incorrectly shipped items. To request an exchange:

Contact support@theprogressivecarpenter.com within 30 days of delivery.
Provide a clear photo and description of the issue.
If approved, we will send a replacement at no additional cost.
If the item is no longer available, a refund or store credit will be issued.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please report the issue within 30 days of delivery by providing:

A clear photo of the item and packaging.
A brief description of the issue.

Upon verification, we will offer one of the following resolutions:

✅ A replacement item (shipped at no cost) OR
✅ A full refund, including return shipping costs.

6. Late or Missing Refunds

If your refund has been approved but not received, please:

Check your bank account for pending transactions.
Contact your credit card company, as processing times may vary.
If the issue persists, email support@theprogressivecarpenter.com for assistance.

7. Additional Terms

Unauthorized Returns: Items returned without prior approval may not be accepted or may be subject to a restocking fee.
Final Sale Items: Items marked as Final Sale or Non-Returnable are not eligible for refunds or exchanges.
Restocking Fees: In certain cases, a restocking fee may apply and will be deducted from the refund amount.

For further assistance, please contact our customer support team at support@theprogressivecarpenter.com.

We appreciate your business and strive to ensure a hassle-free shopping experience with The Progressive Carpenter.